When your order is received, we first assign an order number. Then your board is thoroughly cleaned, inspected and given to a service technician. We then determine the cost to repair the item and at this point we will advise you. After your approval, the item is repaired using in-depth test procedures, and again the board is cleaned to remove any remaining debris and solder flux. The board is then coated with a fine conformal coating to help protect against moisture. Before the item is carefully packed, Superior Electronics inspects a finale time for workmanship and cleanliness.

Here's How it Works

  • Include a purchase order with units to be repaired. Submitting your purchase order with the unit speeds the repair process for a faster turnaround.
  • Include the name and telephone number of the person to contact.
  • List any special instructions on your purchase order.
  • Include prints, if available.
  • Pack carefully and ship to us by any carrier.

Please Note: All orders are processed the same day as received. We must have all the above information to process your order.

Terms and Conditions

Turnaround: Normal turnaround time is one to three (1-3) working days upon receipt. The exception is on equipment with obsolete or non-standard parts.

Discounts: Volume discounts are available. A discount schedule can be developed per individual requirements.

Billing Terms: Net 30 day terms for established customers. New customers will receive net 30 with approved purchase order.

Freight: All incoming packages can be shipped by the carrier of your choice. Outgoing packages will be shipped by us via UPS Ground unless you prefer another service.

Warranty: We warrant PC Boards for a period of 6 months for most items. The warranty covers all work performed by Superior Electronics, including parts and labor.

Evaluation: There is no charge to evaluate any circuit board for repair. Customer will be called in advance and advised of cost prior to any work performed.

Exclusions: We reserve the right if in its own sole opinion a unit is deemed non-repairable it will be returned to the customer free of charge.



 
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