When your order is received, we first assign an order number. Then
your board is thoroughly cleaned, inspected and given to a service
technician. We then determine the cost to repair the item and at this
point we will advise you. After your approval, the item is repaired
using in-depth test procedures, and again the board is cleaned to
remove any remaining debris and solder flux. The board is then coated
with a fine conformal coating to help protect against moisture. Before
the item is carefully packed, Superior Electronics inspects a finale
time for workmanship and cleanliness.
Here's How it Works
- Include a purchase order with units to be repaired. Submitting
your purchase order with the unit speeds the repair process for
a faster turnaround.
- Include the name and telephone number of the person to contact.
- List any special instructions on your purchase order.
- Include prints, if available.
- Pack carefully and ship to us by any carrier.
Please Note: All orders are processed
the same day as received. We must have all the above information
to process your order.
Terms and Conditions
Turnaround: Normal turnaround time
is one to three (1-3) working days upon receipt. The exception is
on equipment with obsolete or non-standard parts.
Discounts: Volume discounts are available.
A discount schedule can be developed per individual requirements.
Billing Terms: Net 30 day terms for
established customers. New customers will receive net 30 with approved
Freight: All incoming packages can be shipped by the carrier
of your choice. Outgoing packages will be shipped by us via UPS
Ground unless you prefer another service.
Warranty: We warrant PC Boards for
a period of 6 months for most items. The warranty covers all work
performed by Superior Electronics, including parts and labor.
Evaluation: There is no charge to
evaluate any circuit board for repair. Customer will be called in
advance and advised of cost prior to any work performed.
Exclusions: We reserve the right
if in its own sole opinion a unit is deemed non-repairable it will
be returned to the customer free of charge.